Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.
When you add products to your Shopping Basket, you may select the appropriate delivery method. You will always be able to see this charge before submitting your order.
All delivery timescales are subject to product and delivery slot availability. Parcels delivered via Royal Mail within the UK are usually delivered within 1-2 days. However, delivery may take up to five working days. Royal Mail aim to deliver to the rest of the world within 5 working days however please allow 7-10 days before query. Courier delivery varies, USA is usually 1-2 days, rest of the World may take up to 7 days.
The contents of your order and your delivery postcode area will determine which delivery services you will be offered.
Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time. UK courier delivery is by noon the day after order confirmation.
If you do not specify a delivery method then Whitehouse Scientific will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
If you choose to ship on your own courier and then do not provide courier information we will attempt to contact you. If we are unable to get in touch with you we will ship on our courier and charge your nominated credit card for the additional cost.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Whitehouse Scientific shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.
Whitehouse Scientific shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
If you need to return a product purchased from Whitehouse Scientific then you have 28 working days to do so. The returned goods must still be sealed in their cases and in a resalable state. Any goods or accessories that accompanied the returned product must also come back to us. Upon reciept and inspection, if there is any evidence of tampering we will be unable to refund.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 5 working days.
Please post returns to the following address:
Whitehouse Scientific Ltd
This returns policy does not affect your legal rights.
Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Whitehouse Scientific website, or by phoning us on 01244332626.
All orders taken before 12pm (noon) UK time will be processed and sent for delivery within 1 working day.
Standard payment terms.
Standard payment terms for account customers is 'within 30 days of invoice date'. The payment due by date will be clearly marked on your documentation.