Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for. Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, you may select the appropriate delivery method. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Courier delivery varies, USA is usually 1-2 working days, rest of the World may take up to 7 working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered.

Delivery is usually between the hours of 7am and 6pm; we are unable to confirm a specific time slot.  You will be provided with tracking information where possible.

If you choose to ship on your own courier and then do not provide courier information we will attempt to contact you.  If we are unable to get in touch with you we will ship on our courier and charge your nominated credit card for the additional cost.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Whitehouse Scientific shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


International Buyers – Please Note:
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to buying.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
Whitehouse Scientific shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Whitehouse Scientific then you have 28 days to do so.  The returned goods must still be sealed in their cases and in a resalable state.  Any goods or accessories that accompanied the returned product must also come back to us.  Upon receipt and inspection, if there is any evidence of tampering we will unfortunately be unable to refund.

Please return to the following address:

Whitehouse Scientific Ltd
Whitchurch Road
Waverton
Chester
CH3 7PB
United Kingdom

This returns policy does not affect your legal rights.

Missing Items
Missing parts must be reported to us within 5 working days.  We are unable to offer a refund or replacement items if we are informed after this time. 

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by email on orders@WhitehouseScientific.com or by telephoning us on 01244332626.  

If an order is cancelled after the goods have been shipped, we are unable to refund the shipping costs.

Standard payment terms.
Standard payment terms for account customers is 'within 30 days of invoice date'.  The payment due by date will be clearly marked on your documentation, interest will accrue after this date.